Faq

Frequently asked questions.

  • 1. Printing Quality

    Digital color are printed on Canon imagePRESS C7000VP Digital Color Presses and support by Canon imageRUNNER ADVANCE IR C9065 PRO . Digital Black & White are prited on Oce Vario Print 2110 and Oce VarioPrint 2090. This quality is similar to magazine print quality or similar to that of offset printing presses.
  • 2. Printing Paper Used.

    Currently we are using Art Paper 128gsm, 157gsm and Art Card 230gsm, 260gsm, 300gsm. Simili 70gsm, 80gsm 100gsm. Ivory 230gsm card. 

  • 3. Color Consistency.

    We adopt ISO Coated paper ICC profile. Our digital printing press is calibrated at weekly intervals, but however we might calibrated it everyday depending on printing volume during that day. Slight shifts in color can occur from batch to batch, but this is at minimal.Our digital color press uses CMYK color, so there might occur a slight color shifts during conversion from RGB to CMYK.

  • 4. Ordering & Delivery

    We process order upon receipt of payment. Working days are from Monday-Saturday excluding public holidays. Standard Production time: 4-7 working days. Urgent Pickup is also available at extra charge: for 2 working days. Delivery time may depend on the destination. You can also self pickup it at our office if you wish.

    The uploading process depending on the overall size of your file and the connection speed. If, your internet connection, or your computer failed somewhere during the process of ordering or uploading your photobook file there is no need to worry! Simply send the order through once again, the process will continue from the exact point it got cut off.

    You can only make a single order at any one upload, but you can order multiple copies. You cannot make any changes after your order has been submitted and accepted. Once your files have been uploaded to the production center, they cannot be changed and production cannot be stopped. Once, your order has been processed, it cannot be cancelled.

    To order additional copies contact our office through email or phone and provide us with your Order number. Usually we will keep our customer files for upto 1 weeks, after that we will be deleting it if we have to.
  • 5. Satisfaction Guarantee Policy

    We guarantee agaist any manufacturing defect of our printing jobs. Please read our Terms and Conditions policy for more details.

  • 6. On-line Payment

    It is a secure transection. Payment options includes Visa, Mastercard, CIMB Clicks, Maybank2U and many more.

  • 7. Security.

    The order file is a propriety file and encrypted so that it can only be open and read by us only. This is done to assured you that all your personal information, the content of your order as well as your personal details (including payment details) are secured while in transection.

  • 8. Bulk Orders Discount

    Volume discounts depend on your style, size and final quantity. If you plan to order more, please contact us for a quotation.